Refund policy

All sales are final.

Due to the nature of vintage and pre-owned watches, we do not accept returns, exchanges, or refunds for any reason other than an item arriving significantly different from the description.

We do not accept returns based on personal preferences, sizing, fit, or subjective expectations. Every detail, measurement, and condition note is clearly stated in the product description.

Every watch is tested, cleaned, and photographed individually. Small signs of age such as patina, scratches, or wear are part of the character and history of a vintage piece and do not qualify as defects.

If your order arrives damaged in transit or does not match the description, you must contact us within 48 hours of delivery with clear photos and a detailed explanation. Claims submitted after this period cannot be considered.

We are not responsible for wrong or incomplete shipping information provided by the customer, delays caused by carriers or customs, or any import duties, VAT, or fees charged by your country.

Condition & Accuracy Disclaimer

Every watch is inspected, measured, tested, and described with the highest possible accuracy.
However, as all pieces are vintage and pre-owned, minor variations, unnoticed imperfections, or small deviations in condition, size, or performance may still occur.

By purchasing, you acknowledge that:

• all details are provided to the best of our ability,

• slight differences between description and the actual item may occur,

• genée cannot be held liable for such minor deviations inherent to vintage goods.

Only significant, clearly documented discrepancies qualify for review under our Refund Policy.

By placing an order, you acknowledge and agree to this Refund Policy.

For any questions, contact us at contact@geneevintage.com.