Refund policy
Refund & Return Policy
We want every genée product to arrive as described and in good condition.
Except where a return, refund, or right of withdrawal is required by applicable consumer law, all sales are final and we do not accept returns or exchanges based on change of mind, personal preference, sizing, fit, or subjective expectations.
EU & UK Customers
Customers in the European Union and United Kingdom have the right to withdraw from eligible online purchases within 14 days of receiving their order, without giving a reason.
To exercise your right of withdrawal, please contact us at contact@geneevintage.com. within 14 days of receiving your order.
After notifying us, the item must be returned within the legally applicable return period. Unless otherwise required by law, return shipping costs are the responsibility of the customer.
Returned items must be sent back in the condition in which they were received. Customers may inspect the product as they would in a physical store, but may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
Where required by law, eligible refunds include the purchase price and the cost of our standard delivery option. Additional costs resulting from choosing a more expensive delivery method are not refundable.
Refunds may be withheld until we have received the returned goods or you have provided evidence that the goods have been sent back, where permitted by applicable law.
Vintage & Pre-Owned Products
Due to the nature of vintage and pre-owned products, signs of age and previous use are to be expected.
Every vintage watch is individually inspected, tested, cleaned, photographed, measured, and described to the best of our ability.
Patina, scratches, wear, minor cosmetic imperfections, and other signs of age that have been disclosed or are reasonably consistent with the item’s described condition are not considered defects.
Minor variations, unnoticed imperfections, or small deviations in condition, dimensions, or performance may occur due to the age and pre-owned nature of vintage products.
Nothing in this section limits any mandatory consumer rights that apply to your purchase.
genée Products
Our original genée products, including the IESOUS Cardholder, are produced with care and inspected before shipment.
As some products are handcrafted, slight variations in stitching, embossing, leather grain, colour, texture, dimensions, or other characteristics may occur between individual pieces. These natural or handmade variations are not considered defects unless they materially affect the product or it does not conform to its description.
Natural leather may develop variations and signs of wear over time as part of normal use.
Damaged, Defective or Incorrect Orders
If you receive an item that is damaged in transit, defective, incorrect, or materially different from its description, please contact us as soon as reasonably possible at contact@geneevintage.com and include your order number, a description of the issue, and clear photographs where appropriate.
We may offer a repair, replacement, refund, or another remedy depending on the circumstances and the rights available to you under applicable law.
Please do not return an item before contacting us and receiving return instructions.
Shipping & Delivery Issues
Customers are responsible for providing complete and accurate shipping information when placing an order.
We are not responsible for delays caused by postal carriers, customs authorities, or circumstances outside our reasonable control. This does not affect any rights you may have under applicable consumer law.
Import duties, taxes, customs charges, and other import-related fees are the customer’s responsibility unless explicitly stated otherwise at checkout or on the relevant shipping information.
For destinations where genée explicitly states that duties and import fees are included, the customer will not be charged those fees by genée separately after purchase.
Refunds
Where a refund is approved or legally required, it will be issued to the original payment method.
Processing times after a refund has been issued may vary depending on the customer’s bank or payment provider.
Original shipping costs are non-refundable except where reimbursement is required by applicable law.
Statutory Rights
Nothing in this Refund & Return Policy excludes, restricts, or overrides any mandatory rights or remedies available to consumers under applicable law.
Where local consumer law provides rights that cannot legally be excluded or limited, those rights take precedence over this policy.
Contact
For returns, claims, or questions regarding this policy, contact:
